FAQ

There can be several reasons for this. It is important that you have a constant internet connection. If you try to download the file via WLAN, it is quite possible that the connection will be briefly interrupted. It would be advisable to carry out the download on a PC with a fixed cable connection (LAN).

It is also not recommended to download our content via a mobile phone connection, as this can also lead to problems depending on the provider.

If necessary, start the download again later; you can download purchased products again in your account.